Comedian and actor Vir Das recently took to social media to share a frustrating experience he had while flying with Air India, despite being a long-time supporter of the airline. Das and his wife were traveling to Delhi, and had booked special assistance including a wheelchair and the Pranaam service, as his wife is recovering from a foot fracture.
However, things didn’t go as expected. According to Das, they had paid Rs 50,000 per seat, but the flight had several issues. The tray table was broken, the leg rests weren’t working, and his wife’s seat was stuck in a reclined position and couldn’t be adjusted properly. To make it worse, the flight, which was described as “newly refurbished,” was delayed by two hours.
When they finally landed in Delhi, they were informed they would need to exit using a stepladder. Das asked the cabin crew for help with his wife while he managed their luggage, but said he received no response and only confused looks. At the aircraft door, he asked a male ground staff member for help, but was met with the response, “sir kya Karein…sorry”.